Privacy Policy

Alera Comfort, Inc. ("Alera Comfort," "we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, and share information when you use our thermostat devices, dashboards, websites, and related services (together, the "Services").

1. Information we collect

Information you give us

When you create an account, request a demo, or communicate with us, we collect the information you provide — including name, business email, company, role, property details, and any messages you send.

Device and usage data

Our thermostats report temperature readings, setpoints, HVAC runtime, connection status, and related telemetry to our platform so we can provide monitoring, automation, and alerting features.

Technical information

When you use our websites and dashboards, we collect standard log data such as IP address, browser type, pages viewed, and referring URLs.

2. How we use information

• Provide, operate, and maintain the Services.
• Automate climate control and alert operators to issues.
• Improve product performance, reliability, and features.
• Communicate with customers about their account, support requests, and product updates.
• Comply with legal obligations and enforce our terms.

3. How we share information

We do not sell your personal information. We share information only in the following circumstances:

• Service providers. Vendors that help us operate the Services (hosting, analytics, email) under confidentiality obligations.
• Integrated systems. Where you enable an integration (for example, a booking system), we exchange only the data needed to make that integration work.
• Legal reasons. When required to comply with the law, respond to lawful requests, or protect rights, property, or safety.
• Business transfers. In connection with a merger, acquisition, or sale of assets, subject to continued privacy protections.

4. Data retention

We retain account and device data for as long as your account is active and as needed to provide the Services. We may retain anonymized or aggregated data for longer periods for analytics and product improvement.

5. Security

We use commercially reasonable technical and organizational measures to protect information in our care. No system is perfectly secure, and we cannot guarantee absolute security.

6. Your rights

Depending on where you live, you may have the right to access, correct, delete, or port your personal information, and to object to or restrict certain processing. Contact us at the address below to exercise these rights.

7. Children's privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

8. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we'll revise the "last updated" date above. Material changes will be communicated through the Services or by email.

9. Contact us

Questions about this policy? Reach out to privacy@aleracomfort.com.